Shipping Policy

Wawanza Private Limited – Shipping Policy (India)

Introduction

This Shipping Policy outlines the terms and conditions governing the shipment of products purchased from Wawanza Private Limited (“Company”) through our website, wawanza.com (“Website”). By purchasing products from the Website, you agree to the following terms and conditions related to the shipping of your order..

1. Shipping Coverage

Wawanza Private Limited delivers products across all states and Union Territories of India, including but not limited to:

  • Northern India: Jammu & Kashmir, Himachal Pradesh, Punjab, Haryana, Delhi, Uttar Pradesh, Uttarakhand
  • Western India: Rajasthan, Gujarat, Maharashtra, Goa
  • Southern India: Karnataka, Kerala, Tamil Nadu, Andhra Pradesh, Telangana
  • Eastern India: West Bengal, Odisha, Bihar, Jharkhand
  • Central India: Madhya Pradesh, Chhattisgarh
  • Northeast India: Assam, Arunachal Pradesh, Meghalaya, Manipur, Nagaland, Mizoram, Tripura, Sikkim
  • Union Territories: Chandigarh, Dadra & Nagar Haveli and Daman & Diu, Lakshadweep, Andaman & Nicobar Islands, Puducherry, Ladakh

2. Processing Time

  • Order Confirmation: Once you place an order, you will receive a confirmation email containing order details. Orders are typically processed within 1-2 business days from the time the order is confirmed.
  • Order Fulfillment: Upon processing, orders are dispatched from our warehouse. Orders placed on weekends or public holidays will be processed the next working day.

3. Shipping Methods and Delivery Time

We partner with reputable courier and logistics providers to ensure safe and timely delivery of your products. The standard delivery time ranges from 2 to 10 business days, depending on your location and the availability of the product.

  • Metro Cities (e.g., Delhi, Mumbai, Bangalore, Chennai, Kolkata): 2-5 business days
  • Tier 2 and 3 Cities: 3-7 business days
  • Remote Areas, Hill Stations, and Northeast India: 5-10 business days

Note: The delivery timeline is subject to factors such as weather conditions, logistical challenges, and local restrictions.

4. Shipping Charges

  • Standard Shipping Charges: For all orders a nominal shipping fee will be charged based on your location and the weight of the package, which will be displayed at checkout.
  • Express Shipping: If you choose express shipping, additional charges will apply depending on your location and the delivery urgency. The express shipping option, if available, will be displayed at checkout.

5. Shipment Tracking

Once your order has been shipped, you will receive a confirmation email or SMS or In APPS with the tracking number and link to track your shipment. You can monitor the real-time status of your delivery via our courier partner’s website or app using this tracking number.

6. Order Delays

While we strive to ensure timely delivery, certain circumstances beyond our control may cause delays, including but not limited to:

  • Local customs inspections
  • Weather-related disruptions
  • Public holidays or festivals
  • Remote or difficult-to-reach locations

In such cases, we will do our best to notify you of any significant delays.

7. Undeliverable Packages

If a package is deemed undeliverable due to incorrect address, recipient unavailability, or refusal of delivery, it will be returned to our warehouse. In such instances, we will attempt to contact you to confirm the delivery details. Additional shipping charges may apply for redelivery.

8. Address Changes

Once an order is placed, changes to the delivery address cannot be guaranteed. However, if you need to make an urgent change, please contact our customer support team at cs@wawanza.com or call +91-78457 69110 within 24 hours of placing your order. We will do our best to accommodate your request, but address change approvals depend on the shipping stage of the order.

9. International Shipping

At present, Wawanza Private Limited ships only within India. We do not offer international shipping services. However, we may introduce this service in the future.

10. Damaged, Missing, or Incorrect Items

  • Damaged Items: If you receive a damaged product, please contact our customer service within 48 hours of receiving the shipment, providing detailed images of the damage. We will arrange for a replacement or refund, subject to investigation.
  • Missing or Incorrect Items: In the event that your shipment contains incorrect or missing items, kindly notify us within 48 hours of receiving the delivery. We will rectify the issue by either shipping the correct products or providing a refund.

11. Cancellation of Shipment

Orders can be cancelled if the request is made before the product is dispatched. Once the product is shipped, cancellations will not be allowed. You may return the product upon delivery in accordance with our return policy.

12. Contact Us

For any questions or concerns regarding shipping, please contact us via:

Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM.

OWNED BY WAWANZA PVT LTD (U47722DL2024PTC434042)